uestions, concerns not sure what to do? We are here for you, even if Angels on call isn’t right for you, feel free to call us and we will help you any way we can!

Q. What if the client has a change in condition that results in a need to interrupt or terminate services?

A. If the interruption in service is temporary, we suspend our services, then resume when conditions warrant after together we review the Plan of Care. If the interruption in service becomes long-term or permanent, the deposit is applied to any remaining unpaid services provided. If a balance remains, a refund payment is sent within 15 days.

Q. How long has Angels on Call been in business?

A. Angels on Call was formed in 2005.  The president, Mike has been in health care since 1997, starting out as a nurse aide while pursuing his nurse practitioner certification. While gaining experience in emergency medicine and pediatrics, Mike discovered a real passion for geriatrics. Through the patients Mike cared for, he learned to understand the need and patient desire for high quality home care enabling them to live at home safely and independently. It was this need that inspired Mike to start Angels on Call. Currently Mike practices Geriatric medicine at Masonic Village in Elizabethtown.

Kristie Lawler, certified registered nurse practitioner, is graduate of Lancaster General School of nursing, Millersville University and Widener University School of Nursing.  Kristie grew up in Newport, and excelled in her nursing studies. Kristie became concerned and passionate about elder care and needs through a family issue and her work at Harrisburg emergency department.  Kristie felt deeply connected to the Angels on Call mission and the high care delivery standards.

The owners and staff have over 20 years combined business and medical experience which provides the leadership and high quality medical care necessary to ensure superior service. Your satisfaction is guaranteed by us, personally.

Q. Are your Caregivers experienced?

A. We hire people that care because we believe you can’t train people to care. Typically, that means our Caregivers have a minimum of 1-2 years experience. Plus, we have a training program that is second to none to assure our clients receive the best care.

Q. Tell me about your training programs?

A. Our caregivers attend regular training developed and/or provided by medical and dental professionals. They include a Professor of Nursing, MSN who is also a doctoral candidate, Certified Critical Care Nurse, and a Certified Clinical Specialist in Medical- Surgical Nursing. Another RN has over 12 years EMT and Emergency Room experience and we also have a retired RN for additional support. We are also fortunate to have a dentist on staff that trains our Caregivers about proper dental hygiene for seniors.

Q. Why should I choose Angels on Call home health care instead of another agency?

A. We have a unique combination of capabilities and services that assure you or your loved one will receive safe, compassionate, and individualized care.

We regularly review the Plan of Care and suggest adjustments in order to maintain the proper level of care at the best value to you. It’s our promise of care and companionship without compromise. We think of employees like family. We treat them with value, dignity and respect, just as our clients deserve to be treated. While other companies pay high monthly franchise fees, we use that money to pay higher wages including performance bonuses, education programs and employee rewards.

Frequently Asked Questions about our Service

Q. How quickly can service begin?

A. We strive to begin as soon as possible, usually with in just a few days. However, it is more important we match you with an appropriate Caregiver based on your needs.

Q. Does insurance cover the cost of non-medical home care?

A. Typically, only long-term care insurance policies cover our services.

Q. Do you offer short term care?

A. Yes. Our goal is to provide “Care and Companionship without Compromise” Therefore, we are happy to respond to short term needs or provide respite care. We will work with you to develop a Plan of Care that meets your needs and is consistent with our service offerings.

Q. If two people in a household need care, is it twice the cost?

A. No, not typically. We will work with you to create an individualized Plan of Care that addresses the specific needs of each person. We will assess the level of care required and recommend the appropriate services and fee structure. There may be an opportunity to share certain services and thus help manage the cost.

Q. Will you provide care just during the week if the family provides care on the weekends?

A. Yes, we will always work around the family’s  schedule; in fact we encourage the family to remain actively involved with the care of their loved one(s).

Q. Will I have a chance to meet the Caregiver before they start?

A. We provide an introduction to our Caregiver as part of initiating our service. Our hiring and screening practices and our assessment procedures are designed to ensure a good fit between the client and Caregiver. Your satisfaction with the Caregiver is guaranteed through our Compatibility Guarantee.

Q. How do you bill and collect for services?

A. Typically, we collect a small deposit in order to initiate service. Then, actual services are billed as per the Plan of Care and the Client Service Agreement, on a biweekly basis. The deposit collected to initiate the service will be used for the client’s last week of service.

Q. How much do your services cost?

A. The prices for our services vary depending on the level of skill required, the hours and days of service, and the types of services required. We will work with you during our initial consultation to determine necessary services and associated fees.